ShortPixel – Technical Support Engineer
Are you looking for a stable, long-term career opportunity? We’re a well-established company that develops and maintains several popular WordPress plugins, and our customer support team is growing!
We’re currently seeking a Support Team Member with:
- Strong experience and skills in customer support
- Strong experience in WordPress (technical, maintenance, and admin)
- Solid understanding of WordPress — from user-level to developer concepts
- Excellent written English skills
- Availability to work flexible hours including evenings (UTC+3)
- Availability to work on Saturdays or public holidays depending on rotation
What you’ll do:
- Provide technical support via our ticketing system (no voice calls required)
- Advanced debugging of plugin issues, CDN, page headers and more
- Collaborate with the support team to resolve customer issues
- Review, update, or contribute to plugin documentation
- Test and familiarize yourself with new features and updates
- Manage both new and ongoing support tickets
What We Offer:
- Competitive pay based on experience
- Fully remote work
- Paid time off
- A chance to grow with a team passionate about WordPress and open web technologies
*You may need a Google account to be able to submit the application form per Google’s requirements.