We’re a small business looking for a dependable website support company to help keep our site healthy and running smoothly. We don’t need a one-time fix — we want an ongoing partnership with people we can trust to handle the technical side so we can focus on our customers.
What We Need Help With:
- Keeping the website updated and secure
- Fixing problems if something breaks or slows down
- Making small improvements or updates each month
- Making sure our site shows up well in Google and works properly on phones and different browsers
- General monitoring so we know things are being taken care of
What Matters Most to Us:
- Clear, friendly communication — we’re not tech experts, so plain English is important
- A fast response if something urgent comes up
- Honest, transparent pricing (we like the idea of a monthly plan that rolls over unused hours)
- A consistent point of contact — not a different person every time we ask for help
Please include answers to the following questions with your response:
- What your monthly support plans look like (link to your website or plan page if possible)
- What your standard monthly price points are and what’s included at each level
- How communication and updates are handled (email, chat, portal, phone, etc.)
- What your turnaround times are for regular updates vs emergencies
- The types of businesses you currently support (who you work with and what they do)
- Roughly how many clients are currently on a care or maintenance plan with your company
- How large your team is and where most team members are located
- Which platforms you actively support (WordPress, Shopify, Wix, Squarespace, WooCommerce, or others)
We’re hoping to find a reliable partner who combines technical know-how with good communication and a personal touch. If that sounds like your team, we’d love to hear from you.