About Us
At Brainstorm Force, we are a leading provider of innovative WordPress plugins and SaaS products. Our digital solutions help businesses worldwide streamline their workflows and enhance productivity. We are looking for an E-commerce Store Manager to join our dynamic team and manage our digital store operations efficiently.
Job Overview
We are seeking a detail-oriented and proactive E-commerce Store Manager to oversee the day-to-day operations of our digital software and SaaS products store. The ideal candidate will manage customer queries related to refunds, subscriptions, and disputes while maintaining high customer satisfaction. This role requires excellent communication skills, strong analytical abilities, and a deep understanding of e-commerce platforms and payment gateways like PayPal and Stripe.
Key Responsibilities
- Manage all refund queries and ensure timely processing.
- Handle subscription cancellation requests, ensuring customer retention efforts where possible.
- Respond to dispute requests on PayPal and Stripe, ensuring fair resolutions for both customers and the company.
- Generate and share coupon codes with internal teams or customers as needed.
- Prepare detailed store performance reports (including sales, refunds, and customer feedback) and present them to stakeholders and Product Managers.
- Collaborate with cross-functional teams to optimize the store’s operational efficiency and customer experience.
- Identify opportunities for process improvement within the store’s workflows.
Requirements
- Bachelor’s degree in Business, Commerce, or any related field.
- Excellent English writing skills for clear and professional communication with customers and teams.
- Strong analytical skills to generate, interpret, and present store data and reports.
- Experience with e-commerce platforms and payment gateways (PayPal, Stripe) is a plus.
- Ability to handle multiple tasks simultaneously and work efficiently in a remote, fast-paced environment.
- Strong customer service orientation with a focus on providing helpful and timely solutions.
Benefits
- Competitive salary.
- Opportunity to work remotely with a flexible schedule.
- Collaborative and supportive work environment.
- Exposure to cutting-edge digital products and SaaS innovations.
Ready for an exciting journey? Apply now and be part of our awesome team! We’re excited to hear from you!
If you have any questions, just email us at join@nullbsf.io