[ASTRA] WordPress Support Specialist

We’re looking for a kind, supportive, and all-around friendly technical Support Specialist with 2-3 years of support experience in WordPress and automation tools to join our growing team!

Brainstorm Force is a leading product development company with a mission to bring businesses online. Our products empower millions of websites already!

As a support specialist, you’d help our customers use our products and WordPress more efficiently.

Amazing perks we offer –

  • Remote work
  • Flexible working hours
  • Competitive salary
  • Paid time off
  • Parental leave
  • Allowances for setting up workspace
  • Excellent work-life balance
  • Career growth opportunities

What are we looking for –

  • Good knowledge of WordPress themes, plugins
  • Good knowledge of Automation Tools/ Concepts
  • Familiarity with APIs and the ability to troubleshoot API-related issues is beneficial.
  • Knowledge of how to configure and troubleshoot webhooks within Zapier for triggering actions in external applications is valuable for supporting users with more complex automation needs.

What do you bring –

  • Empathy for customers.
  • Passion for providing excellent support.
  • Fluency in English (spelling and grammar).
  • At least 2-3 years of experience with WordPress.
  • Knowledge of web technologies.
  • Experience with CRM systems
  • Familiarity with tools like HelpScout, Trello, Asana, GitHub, and Slack.
  • Politeness and understanding.
  • A curiosity to learn and grow.

Bonus points for any of the following –

  • Ability to write and understand PHP.
  • Ability to write and read jQuery, JavaScript, and any JS framework.
  • WordPress plugin development experience.
  • WordPress theme development experience.

Sounds interesting? Please apply through – forms.brainstormforce.com/wp-support/

If you have any questions, email us at join@nullbsf.io, and we’ll be happy to help.

Explore our career page for some more wonderful opportunities – brainstormforce.com/join/

Brainstorm Force
Job Type
Full Time
How to Apply
Via web form