[ASTRA] WordPress Support Specialist

We’re looking for a kind, supportive, and all-around friendly technical Support Specialist to join our growing support team! Someone who loves helping make the technical into non-technical and is a wizard at debugging difficult issues.

Brainstorm Force is a leading product development company with a mission to bring businesses online. Our products empower more than 3 million websites already! As a support specialist, you’d help our customers use our products and WordPress more efficiently.

Amazing perks we offer –

  • Remote work
  • Flexible working hours
  • Competitive salary
  • Paid time off
  • Parental leave
  • Allowances for setting up workspace
  • Excellent work-life balance
  • Career growth opportunities

What you’ll be doing –

  • Respond to support questions about the Astra theme and our other products.
  • Answer questions in our help desk software HelpScout.
  • Write detailed bug reports with replication steps for our developers to fix.
  • Write new documentation and update existing articles as needed.

What are we looking for –

  • You’re an empathic person. People generally write in to support because they are frustrated; as a support person, it’s your job to understand what they’re saying, listen to their concerns, and address them with empathy.
  • You want to make a difference. We have hundreds of customers writing to us daily. As part of the support team, you’ll be making a real difference to real people.
  • You are patient and understanding with customers. Someone who can make the technical non-technical. In support, it’s often the case where you need to explain a technical concept to someone who isn’t technical at all; explaining this in a non-patronizing way, in plain English, isn’t easy! But that’s what we need.
  • Your support skills must make customers smile, feel understood, and ultimately you’ll resolve their issues in a timely, positive manner.

Who are you, and what do you bring –

  • Empathy for customers.
  • Passionate about providing excellent support.
  • Fluent in English (spelling and grammar).
  • At least 1+ years of experience with WordPress.
  • Understanding and ability to write custom CSS.
  • Understand and the ability to write HTML.
  • Familiar with tools like HelpScout, Trello, Asana, GitHub, and Slack.
  • Polite and understanding.
  • Self-starter. You don’t have to be micromanaged.
  • Troubleshooting experience.
  • A curiosity to learn and grow.

Bonus points for any of the following –

  • Ability to write and understand PHP.
  • Ability to write and read jQuery, JavaScript, and any JS framework.
  • WordPress plugin development experience.
  • WordPress theme development experience.
  • Previous remote working experience.

Sounds interesting? Please apply through – forms.brainstormforce.com/wp-support/

If you have any questions, email us at join@nullbsf.io, and we’ll be happy to help.

Explore our career page for some more wonderful opportunities – brainstormforce.com/join/

Brainstorm Force
Job Type
Full Time
How to Apply
Via web form