Customer and Technical Support Agent

Overview
Rainmaker Digital Services offers content marketing software and services to organizations seeking authentic and authoritative relationships with their customers. Our industry-leading Rainmaker Platform serves the digital marketing needs of over 500 entrepreneurs and businesses worldwide.

We are looking for an experienced Customer and Technical Support resources to join our team as a full-time member. This is a 100% remote position, so you can be anywhere in the world and manage your own schedule.

Responsibilities
Monitor inbound customer issues, triage, troubleshoot, escalate or resolve
Assist Client Services and DevOps in exceeding customer expectations
Help write client proposals for production-based and development-based projects
Help planning and coordinating projects with Client Services team including providing time and resource estimates
Help support resources to assist customers and provide and write accurate and updated documentation
This is a customer facing role

Requirements
– 3+ years working with WordPress.
– A strong understanding of HTML, CSS, and JavaScript.
– Experience providing direct support to clients via online tools, email and direct calls.
– Genesis Framework, Vagrant, Grunt, Gulp and PHPUnit are a plus.
– Management tools include Zoho CRM, Project, Desk and Books, Shortcut, Acuity Scheduler.
– Fluent in spoken and written English.

Preferred work tasks experience:
WordPress + Genesis web production
Copy editing
Web design
Plugin configuration
eCommerce setup
Membership setup
LMS setup
Podcast setup
Email Service Provider setup
Blog setup
Menu/footer setup
Theme setup

Company
Rainmaker Digital Services, LLC
Job Type
Full Time
Location
N/A
How to Apply
Via email