Customer Support Agent for WordPress Themes

We are a digital company CodeSupply.co that has been crafting some of the most professional themes on Themeforest for the past 10 years and is a Power Elite author, with 20 themes published and we continue to develop and create new themes.

Our company is seeking a Customer Support Agent for WordPress Themes to join our team on a full-time, long-term basis. If you’re passionate about the world of WordPress, possess strong English language skills, and have experience in providing high-quality technical assistance, we invite you to apply for this position.

Responsibilities:

– Provide technical support to our customers using WordPress themes from ThemeForest.
– Respond to customer inquiries and requests related to theme setup and usage, offering clear explanations and effective solutions.
– Communicate professionally with customers through the support platform.
– React and promptly address support tickets with efficiency.
– Clearly and comprehensively describe technical issues to our developers.

Requirements:

– Solid experience with the WordPress CMS and advanced knowledge of themes, plugins, and functionalities.
– Strong proficiency in HTML and CSS to deliver customized solutions to customers.
– Excellent written communication skills in English.
– Patience and ability to explain technical concepts in an understandable manner.
– Desire to provide exceptional customer support and exceed expectations.
– Previous experience in providing technical support or assistance services is a plus.

Benefits:

– Opportunity to work in a growing company focused on high-quality WordPress products.
– Chance to collaborate with a passionate and experienced team.
– Opportunity to contribute to the development of support quality.

Location: Remote

If you’re a WordPress enthusiast with a passion for delivering excellent technical support, we encourage you to apply for this position.