[LearnDash] Customer Support Specialist

Do you enjoy the satisfaction of helping someone solve a problem?

Are you the “go-to” person for tech support from friends and family?

Would you like to get paid to help people?

We are seeking a passionate and friendly person to join our team as a Customer Support Specialist where you’ll get the opportunity to make a real impact on people’s lives and businesses.

Great performance is rewarded with increases in both responsibility and compensation!

CUSTOMER SUPPORT SPECIALIST RESPONSIBILITIES:

Provides technical support and guidance to users for the LearnDash WordPress plugin and associated add-ons by researching and answering questions; troubleshooting problems; maintaining & updating documentation; addressing pre-sales inquires.

CUSTOMER SUPPORT SPECIALIST DUTIES:

  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Escalates issues to senior support staff and engineering as needed
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues and recommending improvements.
  • Improves system performance by identifying problems; recommending changes.
  • Updates job knowledge by participating in educational opportunities; maintaining personal networks.
  • Responds to pre-sales inquiries.
  • Avoids legal challenges by monitoring compliance with terms of service agreements.

SKILLS & QUALIFICATIONS:

  • Strong WordPress Competency is a Must
  • Customer Support or Related Experience Preferred
  • Basic Proficiency of CSS & HTML
  • Basic PHP Proficiency Preferred.
  • Experience working in a remote capacity (strong time management skills).

ABOUT LEARNDASH
LearnDash is a WordPress LMS plugin that powers the learning programs for major universities, small to mid-size companies, startups, entrepreneurs, and bloggers worldwide.

Company
LearnDash
Job Type
Part Time
Location
Remote
How to Apply
Via web form