We are looking for a Level 2 Rocketeer based in a North American or Brazilian timezone to join us as part of our support team for WP Rocket.
WP Rocket is a premium WordPress caching plugin that provides both lightning speed for websites and easy set up. To minimize the configuration needed by the site owner, WP Rocket enables the most important web performance best practices upon activation.
We pride ourselves on providing fast and friendly support to make sure our customers are happy!
Putting customer service first has definitely paid off—lots of new happy customers mean lots of growth, and that brings us to you.
Your job will include:
– Assisting and solving customers’ problems in our ticket system (pre-sales, customer support)
– Writing documentation
– Finding and reporting bugs
– Providing friendly and professional customer support!
About Level 2:
In addition to handling typical Level 1 tickets related to the use of WP Rocket and speed optimization, you’ll also be handling the more technical support tickets we get. These Level 2 tickets involve debugging PHP, identifying bugs, provide our more technical customers with guidance on how to use our functions and hooks, and more.