Are you one of those people friends turn to when they need an unbiased and objective opinion? Do you always like to document yourself precisely before giving advice or making a purchase decision? Do you feel comfortable talking to people via chat? Do you manage to maintain a friendly and professional communication that invites people to trust you?
If you answered yes to these questions, we are sure this position will sound super exciting to you.
We are looking for a friendly person in love with customer support to take care of the Online Sales Support for our caching plugin WP Rocket.
Keep reading for more details!
Become Our New Online Sales Support Person!
In your job as Online Sales Support, you will assist our customers during their pre-purchase journey, answering their questions as they make their decision about WP Rocket.
WP Rocket is a premium caching plugin for WordPress used by +1,000,000 websites and +120,000 customers worldwide. Our plugin makes sites go at the speed of light in just a few clicks. We love to make our customers’ lives easier, which is why WP Rocket applies key best web performance practices right upon activation.
You will join our marketing team, which is based in Europe. We work remotely, and our marketers live in France, Spain, and Serbia. This is why you should ideally live in a country that aligns with the European Timezone.
We are so curious to know which new country will be added to our distributed team map!
In this role, you will report to the Chief Marketing Officer.
Every day, you will work closely with our Marketing team composed by an Affiliate Manager, a Content Writer, and a Digital Marketer. You will also be supported by the rest of our Customer Support team (the Rocketeers!).
What You Will Be Doing:
In your everyday job as Online Sales Support, you should, first of all, enjoy connecting with people!
Here is a list describing the tasks involved in this position (do you happen to like making lists? So do we!):
- You will provide friendly and professional assistance to our audience: you will answer their pre-sales questions, assist them over their purchase journey and during marketing campaigns. Being the first contact with our audience, you will occupy a pivotal place to increase conversion rate.
- From our Twitter and Facebook accounts, you will answer people’s questions and comments.
- From our TrustPilot account, you will reply to feedback and reviews.
- You will review affiliates’ applications, and approve or decline affiliates according to our established guidelines. You will also check for potential affiliate agreement violations.
- Your invaluable feedback to the marketing and product teams will help improve our customers’ experience.
What Do You Need To Excel at This Job:
The WP Rocket team is diverse and composed of people from all over the world. Respect, collaboration, and inclusivity are some of our core values (more on this below). Every day of work is an exciting opportunity to get in touch with fantastic people who will enrich your cultural and professional background.
Proficient knowledge of English.
You will need to be able to write and communicate in English effectively, respectfully, and professionally.
If you also know French, don’t hesitate to specify it in your application: this is a great plus (not mandatory, though!) since part of our team and many of our customers come from France.
Strong previous experience in customer service.
One of the key aspects of this job is walking people through their journey towards WP Rocket and boosting their websites’ speed. You are patient and empathic. Questions don’t intimidate you, because you love finding answers to even the most bizarre queries!
Organization and multitasking skills.
You can juggle different tasks but also ask for help when needed. The team will always be at your side to support you in case of doubt, but also to spend happy moments exchanging funny animated GIFs!
Do you want to know four other things we appreciate about our candidates?
- Previous freelance or remote job experience.
Slack will be your virtual office, where all the life of the company takes place.
- Knowing the basics of web performance.
We will train you for this, and we will always have your back, don’t worry! But if you already have experience with web performance optimization, let us know.
- The involvement in the WordPress community.
We support our teammates to attend and/or speak at WordCamps, and to volunteer within the community.
- Love for cats or Corgis!
What would our working days be without our four-legged friends?
What You Should Know About Our Company: WP Media
Founded in 2014 in the beautiful Lyon, France, WP Media is an equal opportunity employer with a distributed team of +20 teammates living around the world.
We are best known as the creators of WP Rocket, but we also developed Imagify.
Imagify is the free image optimization service, including a free WordPress plugin: we have already optimized more than 1,000,000,000 images!
Do We Share the Same Values?
Mutual respect, collaboration, and inclusivity.
These are the fundamental values that support our life as a team.
Healthy balance between work and private life.
We encourage our employees to enjoy their family and their hobbies with flexible working hours and minimum vacation policy (you should take a minimum of 5 weeks per year: really, we don’t count them!).
We care about the work you do, not about the hours you sit at your desk.
You can organize your working day with flexible working hours. There are no time cards to stamp, just customers to make happy and friendly teammates to work with!
We have a public salary grid. Once a year, when the company does well, we share our profits with the team in the form of bonuses.
We like to see each other in person whenever possible.
Every year, we organize a trip with the whole team and spend a week of coworking and fun activities together.
To give you an idea, so far we have traveled to Spain, Portugal, and Mexico.
Now that we’ve told you so much about us, it’s your turn.
Let us know why you would like to become our Online Sales Support person and why you think you are the person we are looking for.
We can’t wait to receive your application!