WordPress Technical Support Engineer
? Remote | Flexible Hours
?? Department: Web Support & Platform Reliability
? Reports to: Head of Engineering / Support Manager
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About Breadstack Solutions
Breadstack Solutions is leading e-commerce enablement platform. Our platform powers smarter, more personalized digital experiences by unifying analytics, automation, and commerce. We help brands unlock customer lifetime value and deliver seamless journeys that drive conversion and loyalty.
As we scale our digital infrastructure, we’re building a world-class support team to ensure the resilience, stability, and satisfaction of our WordPress-driven environments.
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Position Summary
We’re looking for a detail-oriented and solution-driven WordPress Technical Support Engineer to be the front line of our client support system. You’ll help troubleshoot, diagnose, and resolve WordPress-related issues across themes, plugins, APIs, and performance concerns from our clients.
This role blends technical expertise with customer service excellence—ideal for someone who thrives in fast-paced environments and takes pride in solving problems others can’t.
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Key Responsibilities
• Respond to and resolve technical support tickets involving WordPress websites
• Troubleshoot issues related to themes, plugins, database errors, and site performance
• Investigate site outages, critical errors, and white screens of death
• Support integrations with APIs, third-party tools, and payment gateways
• Collaborate with engineering teams to escalate and resolve deep technical issues
• Help customers through site migration, updates, or rollbacks
• Maintain support documentation, knowledge base articles, and internal tooling
• Educate users and junior team members with clear, concise technical guidance
• Monitor logs and alerts for signs of degradation or risk
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Required Skills & Experience
• 2+ years of experience in WordPress technical support or development
• Proficiency in:
• WordPress admin panel & backend tools
• PHP and MySQL
• HTML/CSS, JavaScript/jQuery
• WP-CLI, cPanel, FTP/SFTP, and SSH
• Debugging tools (e.g. Query Monitor, Log Files, Browser DevTools)
• Familiarity with:
• Custom themes & plugins
• Caching mechanisms (e.g. WP Rocket, Varnish)
• Site optimization and Lighthouse audits
• Security best practices (e.g. hardening, malware scans)
• Hands-on experience with:
• Git for version control
• Support platforms (e.g. Zendesk, Freshdesk, Intercom, or Jira Service Desk)
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Bonus Skills (Not Required, But Nice to Have)
• Experience working with WooCommerce, Elementor, or ACF
• Familiarity with CDNs (e.g. Cloudflare) and CI/CD pipelines
• Knowledge of Docker, Linux command line, or DevOps tools
• Understanding of accessibility (WCAG) and SEO fundamentals
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Soft Skills That Make a Difference
• Excellent written and verbal English communication
• Patient, empathetic, and laser-focused on customer satisfaction
• Strong diagnostic mindset — able to isolate root causes quickly
• Thrives in a remote, asynchronous work environment
• Comfortable juggling multiple priorities and staying organized under pressure
Application Requirements
Please include:
• https://forms.gle/nSqsXkh8TnqNbEX59