Who are you? You have solid technical skills, a strong background in WordPress and a passion for customer service excellence. You thrive in a fast-paced environment and are delighted when you exceed customer expectations—and strive to do exactly that. You are a proactive problem solver, see the cup half full and approach challenges with a can-do attitude.
About the position: You will be working as part of our customer onboarding and support team collaborating closely with both our QA team and developers to troubleshoot and resolve real time customer issues. You will be the clients’ first point of contact for any challenges they are facing and you will therefore be well placed to help suggest solutions that may shape the future of our product. The day to day will involve close contact and correspondence with customers to ensure a seamless onboarding experience and troubleshooting any real time issues that come up.
Full time availability
US Time Zone (GMT -4 / -5/ -6/ -7)
5+ years of professional WordPress experience
3+ years of customer support at a WordPress agency/WordPress managed hosting company
Strong English communication skills (written & verbal)
Strong customer facing skills
Methodical approach to troubleshooting and problem-solving
Experience with MySQL, SFTP
Advantages: Understanding of Jamstack, serverless, headless, static