WordPress Support Specialist
Company Name – Techspawn Solutions
Experience with WordPress – 2+ 4 years
Responsibilities
* Providing support by email to our Edublogs and CampusPress customers.
* Assisting with and solving all manner of WordPress questions, with style!
* Contributing to testing and QA with updates to WordPress core, plugins, and themes.
* Coordinating with developers over bugs, features and cool new stuff.
* Being an active part of the Incsub team.Reach for the skies, we have a heap of many challenges and opportunities for those who aspire to do more!
* Responding to customers who report issues with their website(s), plugins or hosting services and handling/debugging issues (promptly)
* Helping customers with their WordPress problems by logging into their websites, diagnosing issues and offering solutions.
* Writing clear and helpful responses to customer queries via email, chat and our forum.
* Providing knowledgeable recommendations for solutions to handle customer feature requests.
* Providing our developers and Second Level Support Team with clear and detailed bug reports for escalation.
* Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
* Assisting with and solving all manner of WordPress questions with style!
Qualifications
Essential attributes and experience required:
* At least 2+ years of experience with WordPress.
* Ability to code using PHP, CSS, MySQL and HTML.
* Good knowledge of the WordPress platform and WordPress hooks & filters
* Ability to diagnose WordPress issues by isolating potential factors and providing resolution
* An understanding of browser console errors and debugging via developer tools
* Attention to detail and aptitude for problem-solving
* Great interpersonal communication skills, being kind, supportive, and all-around friendly
* Being a great team player, keen on working in an expanding, motivated, distributed support team
* Love for impressive response times, typing speed (it matters), and the ability to produce quality work between deadlines
* Fluent in English to communicate effectively.
* Ability to work full-time.
* Impressive response times, typing speed (it matters)
* Interpersonal skills, including the power to swiftly build rapport with both current and potential customers.
SKILL-SET
WordPress, Technical Support, Customer Support, Communication, WordPress, Multisite Networks, PHP, CSS, MySQL, HTML
Interested Candidate Please Share Your Cv – prataps@nulltechspawn.com / mahimac@nulltechspawn.com