WordPress Technical Support Agent

As a technical support agent, your job will be to communicate with customers through our help desk and provide them with answers and solutions to their questions, in a professional manner.
Providing our clients with fast and professional support is crucial to our business. This job is pretty simple for anyone who knows WordPress well enough, and has some skills with troubleshooting. Knowing HTML/CSS very well is also very important for this job.

Requirements:
– Fluent in english (speaking & writing)
– 1 year (or more) experience working with WordPress, such as theme/plugin customizations, building websites etc..
– Strong skill with HTML, CSS
– Some skills in PHP and jQuery are a plus
– Great communication skills

Job Details:
– Part-time position (4hrs/day Monday to Friday)
– Video call with supervisor 1 to 3 times per week (eastern time zone)
– Responding to support tickets, providing bug fixes and solutions to our clients
– Daily communication with supervisor through Slack/Skype

Being successful at this position will lead to more work in WordPress development.

Company
Smartcat
Job Type
Part Time
Location
Remote
Budget
TBD
How to Apply
Via web form