We are aThemes and we make awesome WordPress themes and plugins. We are now looking for a patient and friendly WordPress expert to join our small team to provide technical support over email to our customers Monday-Friday.
We are specifically looking for someone who can commit 4 hours every day between 1900 – 2300 UTC.to answering support tickets from our customers about our products. If you can’t do these exact times, then you should be able to do something reasonably close to them.
We have three WordPress products: Sydney, Botiga, and Merchant. The last two are both WooCommerce focussed. While most of your time will be spent dealing with technical questions about our products, you will also be expected to compile bug reports and record feature requests.
This is an important role as you will in direct contact with our customers and so you must set high standards for yourself and your work.
There is potential for this role to become full-time in the future.
What you’ll do:
– Answer support questions related to our WordPress themes and plugins (Sydney Pro, Botiga Pro. and Merchant Pro) via our email ticketing system (HelpScout)
– Create CSS and PHP snippets for customers who request small customisations
– Communicate bugs/improvements with our developers
Requirements:
– You know WordPress inside out
– You are familiar with WooCommerce, and willing to learn more
– Strong HTML, CSS and PHP and preferably some familiarity with Javascript.
– You have an understanding of browser console errors and debugging via developer tools
– Patient and polite when dealing with support queries
– Good standard of written English (not necessarily native, but clear and professional)
We hope to hear from some motivated candidates! This is an exciting opportunity to join a small but growing team.
In your application, please answer the following questions:
1. Are you available to work 4 hours every week day providing support, specifically between 1900 – 2300 UTC? If you can’t do these exact hours, what hours can you do?
2. Do you have experience answering technical questions related to WordPress? If not, what makes you think you’d be a good fit for this role?